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Clinic processes 1,000 applications in a day

Posted by advaitin on August 7, 2005

Published: 7/8/2005, 06:37 (UAE)

WAM Dubai:

Dubai Municipality says that its recently launched e-service clinic has been able to process more than 1,000 medical test applications a day.

The e-service clinic simplifies and speeds up the medical test procedures required to obtain residence visas and work permits.

It has also helped in increasing revenues for its clinic by 15 per cent, as a result of the major rise in the number of applicants.

More than 7,500 transactions a week are registered in Dubai Municipality’s portal, highlighting the fact that all transactions are conducted online.

“We are extremely pleased with the efficiency and productivity that has resulted from the clinic e-service,” said Abdul Majid

Abdul Rahman, Assistant Director of Information Technology Department, Dubai Municipality.

“With the use of this paperless service we are now able to transfer the test results and certificates to the Dubai Naturalisation and Residency Department [DNRD] in less than 48 hours for normal cases, whereas urgent cases can be done within 24 hours,” added Abdul Rahman.

The e-service clinic has also reduced costs by eliminating the need for printing of physical reports and X-ray films. Under the e-service, after taking the medical test, applicants can go with their passport and visa reference number directly to DNRD to obtain their visa if the test results are positive.

Yousuf Shams, head of systems development and support unit, Dubai Municipality, said, “Applicants no longer have to stand in long queues at Dubai Municipality for their tests. Applicants can now make prior appointments and pay in advance for the tests through e-dirham or credit card.”

The next phase of the clinic service will be the mobile clinic, whereby Dubai Municipality’s mobile medical unit will go to select companies or areas, saving time for companies in areas like Jebel Ali.

There are also plans to introduce SMS alert services, through which DNRD will send SMS alerts to inform applicants that the results of the tests are ready.


DM Clinic Health Certificates

This service primarily serves companies in Dubai that apply for occupational health cards and medical certificates. Examples of companies that require these certificates are hotels, nursery schools, hair dressing salons – basically companies that deal directly with the public in Dubai as a part of their normal operations.

Through the DM Clinic System companies can apply for OHCs and MCs online, track the status of their applications, amend or cancel applications and renew certificates. An applicant can find out online when a certificate is ready and need only visit the DM to collect it.


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